Management Audits

Today’s electric, gas, and water utility environments demand that the right services be provided to each customer segment in the most cost-effective manner possible. Within the overall context of assessing a utility’s current and potential competitive performance, ERG offers to electric, gas and water utilities a range of management advisory services designed to improve the overall efficiency of utility operations. Members of the Firm have been engaged in numerous management consulting engagements at the request of utility managements seeking an independent and objective introspective evaluation of their performance, or on the behalf of various state and local regulatory bodies exercising their utility oversight responsibilities.

In providing management consulting services and competitive assessments, ERG strongly encourages client participation in all phases of an engagement. A collaborative work effort with a high degree of client participation ensures mutual understanding of all findings and increases the likelihood of effective implementation of recommendations. Additionally, all assessment findings and recommendations are fully documented for on-going client reference, and ERG professionals are fully prepared to present expert witness testimony pertaining to all study findings.

The major functional areas which ERG typically addresses in performing competitive assessments include:

• Management Practices
• Organization and Staffing
• Strategic Business Planning
• Market Assessments
• Competitive Threats/Opportunities
• Marketing Programs
• Public Relations
• Customer Service
• Resource Planning
• System Reliability
• Capital Improvement Program
• Project Oversight
• Engineering and Construction
• Operations and Maintenance
• Finance and Accounting
• Physical Electric, Gas, Water System
• Training and Safety
• Management Information Systems
  

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